As a NAPA AutoCare Center, we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code, we pledge to:
- To perform high quality diagnostic and repair service at a fair price using quality Napa parts
- To employ ASE certified technicians
- To be dedicated to customer satisfaction
- To exercise reasonable care for the customers property while in our possession
- To obtain prior authorization and provide a price estimate for work performed
- To provide a system for fair settlement of customer complaints should they occur
- To maintain the highest standards of our profession
- To uphold the integrity of all members of the NAPA AutoCare Program
We currently offer the NAPA AutoCare "Peace of Mind" Warranty, providing our customers with 12-months/12,000-miles of worry-free protection on qualifying parts and labor. Wherever you may travel, our warranty is honored at over 13,000 NAPA AutoCare locations across the country.
As a ATRA Member — the Automatic Transmission Rebuilders Association — is an international trade association for the professional automatic transmission repair industry.
With members across the US and Canada, ATRA’s network of automatic transmission repair professionals can offer you repair and warranty coverage anywhere you’re likely to drive. Because, wherever you go — from coast to coast — there’s always an ATRA member nearby.
With nearly 2000 members, ATRA is larger than every automatic transmission repair chain combined… nearly three times the size of the largest chain in the US. Which means that no chain can provide better warranty coverage than ATRA’s network of professional service centers.
Every ATRA member must adhere to ATRA’s Code of Ethics… ATRA’s standards for providing honest, professional service. So, when you take your car to an ATRA member, you’re assured of polite, professional service, at an honest price. And not just automatic transmission repair: most ATRA members also provide diagnostic and repair service for manual transmissions, clutches, differentials, driveshafts, drive axles, and transfer cases. Which all boils down to one inescapable conclusion: If your car starts but doesn’t move, you need to call your nearby ATRA member…right away!
THE ATRA CODE OF ETHICS AND MEMBER PLEDGE for Rebuilder Members of the
Automatic Transmission Rebuilders Association
As members of ATRA, we pledge to ourselves and to each other to diagnose transmission problems for customers and for each other in an expert and honest manner, and to state that the removal of a transmission from a vehicle in correction of its problems is necessary, only when this is the case.
• We further pledge to provide prompt and courteous in-car diagnosis on behalf of customers of other member shops free of charge (Members may assess a charge up to one (1) hour of diagnostic time for electronic testing and scanning based on the current Golden Rule rate provided the charge is agreed to in advance by the warranting Member).
• We further pledge to act with integrity, and to speak at all times in a responsible manner, and in all ways to adhere to the concept of the Golden Rule in our dealings with the motoring public and with our competitors of industry.
• We further pledge ourselves to the promotion and improvement of the automatic transmission service and repair industry through maintaining the highest standard so for parts and workmanship quality at our places of business.
• We further pledge ourselves to the continual training and retraining of ourselves and our employees, in order to keep abreast of the constant changes in the state of the art of our industry.
• We pledge to have ourselves and our employees tested and certified on a continuing basis in such a manner as will demonstrate the ATRA member shops are staffed with capable personnel.
• We finally pledge that such transmission assemblies as we represent to the consuming public and to other members as “rebuild”, will have been re-processed according to the Association Rebuilding Standards and Definitions as outlined in these By-Laws.